Shipping policy

Shipping Policy

Last updated: 28 September 2026

Summary

  • United Kingdom: processing 1–3 business days, delivery 7–12 business days after dispatch, FREE
  • Ireland & European Union: processing 1–3 business days, delivery 8–15 business days, cost calculated at checkout
  • United States & Canada: processing 1–3 business days, delivery 8–15 business days, cost calculated at checkout
  • Rest of the world: processing 1–3 business days, delivery 10–20 business days, cost calculated at checkout

Business days are Monday to Friday, excluding public holidays. Delivery times are estimates provided by our carriers and are not guaranteed.

1. Order processing Orders are processed within 1–3 business days of payment. You'll receive an order confirmation email straight away, and a shipping confirmation email with your tracking number once your order has been dispatched.

Orders are fulfilled by our international fulfilment partners, so each order ships directly to you in secure, discreet packaging.

2. Tracking your order Every order is shipped with full tracking. Your tracking number is sent by email when your order is dispatched. Please allow up to 48 hours for tracking information to update. If you have any questions about your delivery, email support@cushyrider.co.uk with your order number.

3. Taxes, duties and customs

  • UK orders: prices are shown in GBP and include VAT. There are no extra fees to pay on delivery.
  • Orders outside the UK: import duties, taxes or customs fees may be charged by your country on delivery. These are the customer's responsibility unless stated otherwise at checkout.

4. Address accuracy Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us as soon as possible and we'll update it if the order hasn't been dispatched yet.

5. Lost, delayed or damaged parcels

  • Not arrived yet? If your order hasn't arrived within 20 business days of dispatch, contact us and we'll investigate with the carrier.
  • Lost in transit: if the carrier confirms the parcel is lost, we'll send a free replacement or a full refund.
  • Marked as delivered but not received: please check with neighbours and your local delivery office first, then contact us within 7 days so we can open a claim with the carrier.
  • Damaged on arrival: email a photo within 30 days of delivery and we'll replace it free of charge.

6. Multiple items If you order several items, they may arrive in separate parcels. You'll receive tracking for each shipment.

Contact Cushy Rider, THG GLOBAL LLC Email: support@cushyrider.co.uk