Refund policy

Refund & Return Policy

Last updated: 28 September 2026

At Cushy Rider, we want every ride to feel better. This policy explains your rights and our guarantees. Nothing in this policy affects your statutory rights under the UK Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.

Summary

  • 30-Day Comfort Guarantee (not comfortable enough after riding): within 30 days of delivery, full refund of the product price. No need to send it back.
  • Change of mind (unopened, in sealed packaging): within 14 days of delivery, full refund including standard delivery. Return shipping paid by the customer.
  • Wrong size: within 30 days of delivery, free size exchange. No return required.
  • Faulty, damaged or wrong item: within 30 days of delivery, replacement or full refund. Free, no return required.

1. Our 30-Day Comfort Guarantee Try your Cushy Rider shorts on real rides. If within 30 days of delivery you don't feel a real difference in comfort, email us and we'll give you a full refund of the product price. Because this is underwear, we won't ask you to send it back.

To claim, email support@cushyrider.co.uk with your order number and a short note on how it went. The guarantee applies once per customer and per order.

2. Your 14-day right to cancel (UK & EU customers) You can cancel your order for any reason within 14 days of the day you receive it. To cancel, tell us clearly by emailing support@cushyrider.co.uk with your order number. You then have a further 14 days to return the items.

Hygiene exception: For health and hygiene reasons, underwear that has been unsealed or worn after delivery cannot be returned under the right to cancel (Regulation 28(1)(c), Consumer Contracts Regulations 2013). Items must be returned unworn, unwashed and in their original sealed packaging. Worn items are still covered by our 30-Day Comfort Guarantee above.

3. Wrong size Chosen the wrong size? Email us within 30 days of delivery and we'll send you a different size free of charge. Please check our size guide before ordering. Our shorts run slightly small, and we recommend choosing one size up if you are between sizes.

4. Faulty, damaged or incorrect items If your item arrives damaged, faulty or is not what you ordered, email support@cushyrider.co.uk within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, whichever you prefer. You won't need to return the item.

This is in addition to your statutory rights under the Consumer Rights Act 2015.

5. How to start a return (change of mind)

  1. Email support@cushyrider.co.uk with your order number and the item(s) you wish to return.
  2. We will reply within 1–2 business days with the return address and instructions.
  3. Please do not send items back without contacting us first. Returns sent to the wrong address or without authorisation may be lost and cannot be refunded.
  4. We recommend a tracked service, and please keep your proof of postage.

6. Refunds

  • Approved refunds are issued to your original payment method within 14 days of us receiving the returned items (or proof of return), or of approving your guarantee claim.
  • For change-of-mind returns, we refund the product price and the standard delivery cost you paid. Return shipping costs are paid by the customer.
  • Banks may take a further 3–5 business days to show the refund on your statement.

7. Order cancellations before dispatch You can cancel any order free of charge before it is dispatched. Email us as soon as possible. Once an order has shipped, the return process above applies.

8. Late or missing refunds If you haven't received your refund after the times above, first check with your bank or card provider, then contact us at support@cushyrider.co.uk and we'll sort it out.

Contact Cushy Rider, THG GLOBAL LLC 412 W 7th St, STE 1130, Clovis, NM 88101, United States Email: support@cushyrider.co.uk (This is our registered business address and is not a returns address. Please contact us first for return instructions.)